This agreement is between Foci Education (Foci), located in Sydney, Australia, and the individual applying for the Free Trial Lesson Promotion (the "Promotion"). By applying for or receiving any benefits under this Promotion, you agree to the following terms and conditions.

1. Eligibility

• This Promotion is only available to new students who have never enrolled or attended a lesson at Foci Education.

• If you are a current or former student, you are not eligible for this Promotion. Please contact our team for more details.

2. School Enrolment Requirement

• The trial lesson can only be applied to a subject or course that you are currently studying at school.

• Foci Education may require proof of enrolment, such as a school timetable or class schedule, to confirm eligibility.

3. Application Process

• All applicants must submit a completed Expression of Interest (EOI) form, either online or in person, with all required information (e.g., student and parent names, email address, and contact number).

• Once your application is reviewed and found eligible, you will be placed on the Free Trial Lesson Waitlist.

• We aim to respond to applications within 48 hours. However, Foci Education reserves the right to decline applications at its discretion without providing specific reasons.

4. Timeline and Availability

• Free trial lessons are offered during weeks 1-10 of regular school terms, subject to tutor availability.

• During holiday programs, free trial lessons are limited to tutor availbility.

• Our team will contact you to confirm your placement and discuss your available options.

5. Attendance Policy

• Attendance is mandatory once a free trial lesson is confirmed.

• Students must notify us at least 2 hours in advance if they are unable to attend.

• If a lesson is missed without adequate notice, or if a cancellation is made within 24 hours of the lesson time, the application will lapse, and reapplication for this Promotion will not be permitted.

• Lessons will only be credited if the student’s absence is due to illness, with appropriate notification.

6. Enrolment Appointment

• An enrolment appointment must be completed in person with a Foci Education principal 15 minutes prior to the scheduled trial lesson.

• Failure to attend the enrolment appointment on time may result in the cancellation of the trial lesson without notice.

7. Cancellation by Foci Education

• Foci Education reserves the right to cancel scheduled trial lessons at its discretion. In such cases, we will make every effort to offer an alternative option.

8. Non-Transferability

• Trial lesson placements are non-transferable between students or courses.

9. No Combination with Other Promotions

• The Promotion cannot be combined with any other offers or promotions.

10. Additional Fees and Services

• Trial lessons are limited to face-to-face sessions. Any additional services provided will be at the discretion of Foci Education staff.

11. General Terms

• By applying for the Free Trial Lesson, you also agree to adhere to Foci Education’s general Terms and Conditions, available on our website.

12. Need Assistance?

If you have any questions or need further assistance, please reach out to us via:

• Email: david@focieducation.com

• Phone: 0435 890 019

Enrolment Requirements
To complete your enrolment at Foci Education, please provide the following documents (dated no more than six months prior) via email to david@focieducation.com or by replying to your enrolment email thread:

• 1x School Report (pending)

• 1x Sample Writing Task (received)

• 1x Interview (waived)

Deposits and Cancellations
We aim to make the enrolment process as seamless as possible. Below are our policies for deposits and cancellations:

General Policy

• We are happy to offer free cancellation and a full refund for any unused lessons should your child wish to discontinue during the term.

For Private Enrolments

• Please note that enrolment is conditional and unconfirmed until payment is cleared, meaning the quoted timeslot is subject to change.

• Full payment is required to secure your chosen day/time. This amount will be applied toward your final invoice prior to your child's first lesson.

For Group Enrolments

• The quoted day and time for the class you’re interested in is subject to change until full payment is made to secure your spot.

• Any proposed schedule adjustments to accommodate your needs will depend on availability and are not guaranteed until full payment is received.

• If we are unable to adjust a class to suit your schedule before you start your first lesson, we will offer you a full refund for any unused/untaken lessons.

For Annual Payment Clients

• All new annual enrolments are required to pay upfront for the full year. Any missed lessons from the current term will be retained as a transferable credit note for the following term.

• If you choose not to continue into the next term, we will refund the credit note for missed lessons from your first term (or 90 days) via bank transfer.

• Unused/untaken lessons beyond your first 90 days from lesson 1 are non-refundable as part of the annual payment contract unless a credit is approved by the individual principals.

Cancellation Policy

• Within 24 hours of booking: Fully refundable, including the booking deposit.

• After 24 hours of booking: Deposits are non-refundable and non-transferable. Any additional amount paid, apart from the deposit, will be transferable to a future booking.

Attendance Policy

1. Notice of Absence: Students are required to provide at least 2 hours’ notice if they are unable to attend a scheduled lesson.

2. Commitment to Attendance: Students are expected to make every reasonable effort to attend all booked lessons.

3. Credit for Absences: Lessons will only be credited if the student’s absence is due to verified illness and appropriate evidence is provided.

4. Focus Lessons: Complimentary focus lessons are provided at the sole discretion of Foci Education and are subject to availability.

Assessment Policy

5. Notification of Assessments: Students must provide reasonable notice upon receiving assessment task notifications from their school.

6. Original Work Requirement: Foci Education staff will not author assessment tasks on behalf of students under any circumstances.

7. Submission Deadline for Edits: Edits or reviews of assessment tasks will not be accepted within 48 hours of the due date.

8. Draft Limits: Students may submit a maximum of three (3) drafts per assessment task.

9. Draft Submission Protocol: All draft submissions must follow the email template provided by the assigned tutor. Drafts submitted outside of this template will not be reviewed.

10. Turnaround for Feedback: A minimum of two (2) business days is required for the return of marked drafts or feedback on student work.

Fees and Payment Policy

11. Service Coverage: Fees cover face-to-face lessons. Any additional services provided are at the discretion of Foci Education staff.

12. Make-Up Lessons:
    12.1. Missed lessons during a term may be made up, subject to availability.
    12.2. A maximum of two (2) make-up lessons per student applies.

13. GST Policy:
    13.1. Customers enrolled prior to June 29, 2022 will receive complimentary GST on fees at the discretion of Foci Education.
    13.2. Customers who fail to pay their fees by the due date stated on the invoice may forfeit the complimentary GST, with the full GST amount subsequently charged.

In-Class and Conduct Policy

14. Homework Compliance: Students are required to complete assigned homework each week. Repeated failure to submit homework may result in parental notification and, if unresolved, suspension or expulsion from the centre.

15. Behaviour Expectations: All students must conduct themselves in a safe, respectful, and appropriate mannerwhile attending the centre and when interacting online with staff or other students. Inappropriate conduct will not be tolerated and may result in disciplinary action.

16. Student Safety: To ensure the safety and academic progress of students, bi-annual school reports must be submitted to Foci Education for review.

17. Courtesy and Politeness: Use of polite expressions, such as "please" and "thank you," is encouraged and greatly appreciated.